Health Services

1. Scope of Services

We provide a range of healthcare services designed to meet the diverse needs of our patients. Our services include, but are not limited to:

  • General medical consultations and check-ups
  • Preventive care, screenings, and vaccinations
  • Diagnostic services, including laboratory tests and imaging
  • Specialized care in areas such as cardiology, pediatrics, gynecology, and orthopedics
  • Emergency and urgent care services
  • Telemedicine and virtual consultations
  • Health education, wellness programs, and patient counseling

2. Patient Responsibilities

To ensure effective and safe care, patients are expected to:

  • Provide complete and accurate health information, including medical history and current medications
  • Follow prescribed treatment plans, instructions, and recommended follow-up appointments
  • Notify our staff of any changes in health status, allergies, or adverse reactions to medications
  • Treat our staff and other patients with respect

3. Appointments and Access to Care

  • Appointments may be scheduled online, by phone, or in person.
  • While we strive to provide timely access, availability of services may vary.
  • Emergency cases will be prioritized according to clinical urgency.

4. Confidentiality and Data Protection

  • All patient information is treated as confidential in accordance with applicable laws and regulations.
  • Personal health information will only be shared with authorized personnel or third parties when necessary for treatment, billing, or as required by law.
  • Patients’ rights to access, correct, or request deletion of their health information are outlined in our Privacy Policy.

5. Limitations of Services

  • While we provide comprehensive healthcare, we do not guarantee outcomes or cures for specific conditions.
  • Some services may be subject to availability, regulatory approvals, or resource limitations.
  • Patients are responsible for understanding any risks associated with medical treatments or procedures.

6. Consent to Treatment

  • By using our services, patients provide informed consent to receive medical care.
  • Specific procedures may require additional written consent.
  • Patients have the right to refuse treatment, withdraw consent, or request alternative treatment options, where medically appropriate.

7. Billing and Insurance

  • Patients are responsible for payment of services rendered unless otherwise covered by insurance or third-party arrangements.
  • Insurance coverage does not guarantee eligibility or payment; patients must verify their coverage.
  • Non-payment may result in restricted access to non-emergency services and collection actions as outlined in our billing policy.

8. Use of Telehealth Services

  • Virtual consultations are provided according to relevant telemedicine regulations.
  • Patients must provide accurate personal information and a suitable environment to participate safely in telehealth consultations.
  • Telehealth consultations are not a substitute for in-person emergency care.

9. Changes to Services